Frequently Asked Questions
Where are you located?
What are your hours?
Monday through Friday: 8 AM – 7 PM
Saturday: 8 AM – 2 PM
What services do you provide?
We are a full-service companion animal hospital. We provide a wide range of medical and surgical care for dogs and cats. We also accept boarding and grooming appointments. To learn more about all the services we offer, please click here.
Do you operate by appointment? Can I bring my pet in without an appointment?
We prefer to make appointments to minimize waits. We make every attempt to work in seriously sick or injured pets as soon as possible. However, there may be times when we will be unable to do so, and we will recommend other emergency services to reach out to.
How do you handle emergencies outside of office hours?
A doctor can almost always be reached by calling our regular number, and you will be given an emergency number to call. If you have an emergency and cannot reach a doctor, please call the West Central Ohio Veterinary Emergency Service at 419-221-0269. The WCOVES hospital will fax all of our patients’ records to us so that they can be added to our files. We rarely are unreachable but are glad that we have this backup option should an emergency arise.
Do you offer grooming? What is the procedure?
We do offer grooming services ranging from bath and brush to full cut and styled grooms. All pets coming to be groomed must be current on required vaccinations prior to grooming. Please call us to schedule your pet’s grooming appointment.
Does your hospital treat birds or exotics?
Do you board pets?
We do offer boarding accommodations for your dog or cat. All boarding animals must be current on required vaccinations prior to boarding.
Where do you keep my pet if he or she has to stay overnight?
Will someone be with my pet if he or she has to stay overnight?
We do not have staff members stay in the hospital overnight. Animals requiring round-the-clock attention may be transferred to the West Central Ohio Veterinary Emergency Service in Lima.
My pet was treated at your hospital, and now it seems that the itching/ear infection has come back. Can I get more medicine?
I took my pet to another veterinarian when they were sick. Now, I just need more medicine and your office is closer. Can I pick up more medicine from you?
It is illegal for us to dispense medication to pets that we have not seen. We may only prescribe medication for pets we have seen in the last 12 months.
Do you bill?
We do not bill. We do accept credit cards, checks, and cash. We have a credit company program in place that is our only option available for billing. CareCredit utilizes an application that is very similar to a credit card application.
Do you take personal checks?
Yes, we do take personal checks.
Do you take credit cards?
We take Mastercard, Visa, Discover, and American Express. We also accept CareCredit.
Do you give senior citizen discounts?
Do you take spay/neuter certificates?
What is your policy on deposits when an animal is hospitalized?
With seriously ill or injured animals, we may require a deposit at the time of hospitalization. This is usually half of the estimated charges. The balance of the bill is required at the time of discharge of the animal.
Why are you more expensive than the "low cost" clinic down the road?
We try to provide the best possible care for our patients. High-quality care can be expensive. Whenever possible, we try to present options to owners to choose the level of care they want that works with the family budget.