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FAQS

Please review our list of frequently asked questions. If you have additional questions, please do not hesitate to contact our team.

We proudly serve pets in Kenton, Ohio and beyond

At Oates Veterinary Clinic, we receive a ton of great questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at (419) 673-0473 for any other concerns you might have about your pet.

FREQUENTLY ASKED QUESTIONS

WHERE ARE YOU LOCATED?

Oates Veterinary Clinic is located at 715 E Columbus St. in Kenton, OH.

WHAT SERVICES DO YOU PROVIDE?
We are a full-service companion animal hospital. We provide a wide range of medical and surgical care for dogs and cats. We also accept boarding and grooming appointments. To learn more about all the services we offer, please click here.
HOW DO YOU HANDLE EMERGENCIES OUTSIDE OF OFFICE HOURS?

We no longer see emergencies after hours. If you have an emergency please contact the emergency clinic, Central Ohio Veterinary Emergency Service at 740-481-2683. The COVES hospital in Delaware will fax all of our patient’s records to us so that they can be added to our files.

DOES YOUR HOSPITAL TREAT BIRDS OR EXOTICS?

No, we do not treat birds or exotic pets. However, we are happy to refer you to a practice that does.

MY PET WAS TREATED AT YOUR HOSPITAL, AND NOW IT SEEMS THAT THE ITCHING/EAR INFECTION HAS COME BACK. CAN I GET MORE MEDICINE?
Generally, we should see the pet again if no refills are indicated on the prescription label.
DO YOU BILL?
We do not bill. We do accept credit cards, checks, and cash. We have a credit company program in place that is our only option available for billing. CareCredit utilizes an application that is very similar to a credit card application.
DO YOU TAKE CREDIT CARDS?
We take Mastercard, Visa, Discover, and American Express. We also accept CareCredit.
DO YOU TAKE SPAY/NEUTER CERTIFICATES?
We accept certificates from our Hardin County Dog pound. We are not currently participating in any other spay/neuter programs.
WHY ARE YOU MORE EXPENSIVE THAN THE "LOW COST" CLINIC DOWN THE ROAD?
We try to provide the best possible care for our patients. High-quality care can be expensive. Whenever possible, we try to present options to owners to choose the level of care they want that works with the family budget.
DO YOU OFFER GROOMING? WHAT IS THE PROCEDURE?
We do offer grooming services ranging from bath and brush to full cut and styled grooms. All pets coming to be groomed must be current on required vaccinations prior to grooming. Please call us to schedule your pet’s grooming appointment.
DO YOU BOARD PETS?
We do offer boarding accommodations for your dog or cat. All boarding animals must be current on required vaccinations prior to boarding.
WHERE DO YOU KEEP MY PET IF HE OR SHE HAS TO STAY OVERNIGHT?
Each pet will have a separate compartment to stay in overnight. Animals are segregated according to case and species.
WILL SOMEONE BE WITH MY PET IF HE OR SHE HAS TO STAY OVERNIGHT?

We do not have staff members stay in the hospital overnight. Animals requiring round-the-clock attention may be transferred to the Central Ohio Veterinary Emergency Service in Delaware.

DO YOU OPERATE BY APPOINTMENT? CAN I BRING MY PET IN WITHOUT AN APPOINTMENT?

We prefer to make appointments to minimize waits. We make every attempt to work with seriously sick or injured pets as soon as possible. However, there may be times when we will be unable to do so, and we will recommend other emergency services to reach out to.

DO YOU TAKE PERSONAL CHECKS?
Yes, we do take personal checks.
DO YOU GIVE SENIOR CITIZEN DISCOUNTS?
We do not currently have a senior citizens discount in place.
WHAT IS YOUR POLICY ON DEPOSITS WHEN AN ANIMAL IS HOSPITALIZED?
With seriously ill or injured animals, we may require a deposit at the time of hospitalization. This is usually half of the estimated charges. The balance of the bill is required at the time of discharge of the animal.
I TOOK MY PET TO ANOTHER VETERINARIAN WHEN THEY WERE SICK. NOW, I JUST NEED MORE MEDICINE AND YOUR OFFICE IS CLOSER. CAN I PICK UP MORE MEDICINE FROM YOU?
It is illegal for us to dispense medication to pets that we have not seen. We may only prescribe medication for pets we have seen in the last 12 months.